Terms and Conditions
Before using Our Website, please take the time to read and understand these Terms and Conditions. By accessing and using Our Website, You agree to be bound by these Terms and Conditions. If You do not agree to copmply with and be bound by these Terms, you must stop using Our Website.
1. Definitions and interpretations
In this Terms and Conditions, We use, inter alia, the following terms:
- Account:
You created it to use the features of the Service and/or Products or parts of the Service
and/Product.
- Company: (“the Company”, “We”, “Us” or “Our”)
It is Coldstack OU, Reg. No 16169801 registered address: Punane tn 56, Lasnamäe linnaosa, 13619 Tallinn, Harju maakond.
- Content:
Content refers to all materials, data, or information provided on or through the BuySpot platform. This includes:
- User-Generated Content:
- Reviews, comments, or feedback submitted by users. Users are solely responsible for the accuracy and legality of the content they provide.
- Platform Content:
- Materials created and provided by BuySpot, including product descriptions, images, instructional guides, and platform branding.
- This content is protected by intellectual property laws and may not be copied, distributed, or used without prior authorization.
- Licensed or Third-Party Content:
- Any content provided by third-party sellers or licensors, such as digital codes, game items, or other materials sold on BuySpot.
- Third-party content is subject to the terms and conditions of the respective provider, in addition to BuySpot’s policies.
- Product(s):
This is the non-tangible digital items delivered electronically, such as downloadable content, in-game items (e.g., skins), goods and/or such as subscriptions, memberships, or other non-physical offerings tied to ongoing or one-time activities displayed, listed, and/or offered by the seller for sale through or on the Website.
Important: Digital goods are subject to specific policies regarding activation and usage. Once redeemed, activated, or downloaded, digital goods typically become non-refundable unless defective or non-functional.
- Registration Process:
It is the registration process set out by Website for You to register and open the Account on Website.
- Service(s):
These are all functions available on the Website and provided to You by the Company.
- Website:
It is the website https://buyspot.org/.
- You (“Your”, “Yours”):
It is a person who purchases any Products and/or Service. This person must be at least 18 years old and must agree to follow the terms of the Terms and Conditions.
2. Main Points
By using Our Website, You agree to be bound by these Terms and Conditions, our Privacy Policy, and our Delivery and Refund policy. These documents together constitute a legal agreement between You and Our Company.
You may only use Our Website in a manner that is lawful and complies with provisions of this paragraph 2. Specifically:
You must ensure that You are comply fully with any and all local, national or international laws and/or regulations.
To use Our Website, You must be at least 18 years old and a resident of a jurisdiction where the use of Our Website is not prohibited. You must also have the knowledge, experience, and authorization to operate in a digital environment, understand the risks and limitations of digital assets, and be fully responsible for any decisions You make based on this knowledge.
You must not use Our Website for any illegal activity, and You must not be engaged in any illegal activity. You are solely responsible for your credentials (email, password, and other information provided for the purpose of using our site), and You must not use Our Website on behalf of any third party.
You must not use Our Website to knowingly send, upload, or in any other way transmit data that contains any form or virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
You must not use Our Website in any way, or for any purpose, that is intended to harm any person (s) in any way.
3. Access to the Website
To access Our Website, Services and/or Products, You will need to create an Account through the Registration Process. When creating an Account, the information You provide must be accurate and complete. If any information changes at a later date, it is Your responsibility to ensure that Your Account is kept up-to-date. Once Your registration is complete, You will be able to log in to Your Account and access Our Website, Services and Products. You may be asked to provide additional verification or information during the registration process.
We recommend that You choose a strong password for Your Account (consisting of a combination of lowercase and uppercase letters, numbers, and symbols).It is Your responsibility to keep Your Account username and password confidential and secure at all times. If you believe that Your Account has been accessed without Your permission, You must notify Us immediately at info@buyspot.org. We will not be liable for any unauthorised use of your Account.
Any personal information provided in Your Account will be collected, used, and held by Us in accordance with Your rights and Our obligations under the law, as forth out below in paragraph 7.
You are responsible for closely monitoring all activities and transactions carried out through your Account, and for verifying the accuracy of Your transaction history. If You notice any unusual activity or transactions, or if You receive any incomplete, garbled, or inaccurate information from Our Website, You must notify Us immediately at info@buyspot.org. Do not use or disclose any information that is not intended for You without Our written consent.
You must not use anyone else’s Account. Each person is limited to one Account and creating an Account on behalf of or to impersonate another person is strictly prohibited. If We discover that a fraudulent Account has been created, We reserve the right to suspend the Account and take further action, including informing the relevant authorities, without any liability on Our part.
If you wish to delete or close your Account, you have a right to do so at any time. Closing your Account will result in the removal of your information.
4. Sale contract
Our Company allows You to purchase Products through Our Website. Our Website will guide You through the ordering process. When You make a purchase, we will execute the transaction and notify You in Your Account. Once you receive this notification, You have the right to accept the transaction and receive the Product(s).
If You provide Us with incorrect or incomplete information during the order process, please contact us as soon as possible. Where any information is required, it will be stated on Our Website, either in the Product descriptions or during the order process, as applicable.
If We cannot process Your purchase of Product(s) due to incorrect or incomplete information, We will contact You to ask you to correct it or provide the missing information required for Us to supply the Product (s) to You.
You can use US dollars (USD) and euros (EUR) to make payments through Our Website. The funds can be transferred to Our Website through payment intermediaries with contracts in place with Our Company.
Only logged-in users have the ability to make transactions through Our Website.
5. Delivery and Refund Policy
All purchases will be delivered within 72 hours of order confirmation. If you experience any delays or issues with your delivery, please contact us at info@buyspot.org, and we will be happy to assist you.
Refunds are available for 14 days from the date you receive your order. Digital goods (e.g., skins, in-game items) must not have been activated, redeemed, or used. Refund requests may not be accepted for items marked as final sale or non-refundable. Approved refunds will be processed using the original payment method.
6. Consumer Rights
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, as part of the cooling-off period. Digital goods (e.g., game skins, downloadable content) once they have been activated, redeemed, or downloaded.
In the unlikely event that you receive a defective or non-conforming product, you are entitled to a replacement, repair, or refund under consumer rights law. If the product is faulty, damaged, or not as described, please notify us within a reasonable time. Contact us at info@buyspot.org with details of the issue and proof of purchase. We will review and respond to your complaint promptly, aiming to resolve the issue within 7-14 business days. For more information about your rights as a consumer or assistance with any issues, please reach out to our support team at info@buyspot.org.
7. Dispute Resolution
If you have a complaint about our products or services, please follow the steps below:
- Contact Customer Support
- Send an email to info@buyspot.org detailing the nature of your complaint, including your order number and any relevant supporting information (e.g., photos of defective products, proof of purchase).
- Our customer support team will acknowledge your complaint and provide a resolution or response within 7 business days.
- Escalation
- If you are not satisfied with the initial resolution, you may request that your complaint be escalated to a senior manager for further review.
8. Alternative Dispute Resolution (ADR)
If you are unable to resolve the issue through our internal complaints-handling process, you may choose to pursue mediation or arbitration as outlined under the EU Alternative Dispute Resolution Directive.
Mediation or Arbitration Options
- Mediation: You and BuySpot may work with a neutral third-party mediator to reach a voluntary agreement. This process is informal and aims to resolve disputes amicably.
- Arbitration: For more formal dispute resolution, arbitration provides a legally binding decision by an independent arbitrator.
To pursue ADR, you may contact an approved ADR body in your region. As a European Union customer, you can also use the EU Online Dispute Resolution (ODR) Platform to submit your complaint.
For further assistance or inquiries regarding dispute resolution, please contact us at info@buyspot.org. We are here to help and will do our best to resolve your concerns quickly and fairly.
9. Intellectual property rights
All existing Intellectual Property Rights of the Company shall belong and remain with its respective owner. Nothing in this document shall transfer or assign such Intellectual Property Rights to You.
All Intellectual Property Rights created and/or developed pursuant to this document by Company shall belong absolutely to Company.
You shall not, whether by yourself or through any other person, engage in any conduct which will infringe the Intellectual Property Rights of Company or those of any third party in relation to your use of the Website and/or the Services and/or the Products. You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
You may: a) access, view and use Our Website in web browser (including any web abrowsing capability built into other types of software or app); b) download Our Website (or any part of it) for caching; c) print (one copy of any) page (s) from Our Site; d) download extracts from pages on Our Website; and f) save pages from Our Webstie for later and/or offline viewing.
You may not use any Content printed, saved, or downloaded from Our Website for commercial purposes without first obtaining a licence from Us (or Our licensors, as appropriate) to do so.
You shall use any information and/or properties made available to You by Company under this document in which any of Company Intellectual Property Rights subsist solely for the purpose of and only to the extent permitted by this document.
10. Limitation of liability
The Services, Products, Content, and information provided to You by Our Website are provided on an “as is” and “as available” basis, without any warranties or guarantees unless explicitly stated otherwise under applicable law.
We are not liable for indirect, incidental, punitive, or consequential damages, including (but not limited to) loss of profits, goodwill, production, or revenue, even if we have been advised of the possibility of such damages.
We are not liable for any losses or damages resulting from fraudulent transactions, unauthorized access, or data breaches caused by third parties. While we use reasonable measures to secure your data and transactions, we cannot guarantee the prevention of all potential security threats.
Despite taking precautions to keep our Website free of viruses, malware, and other harmful content, we are not liable for damages or losses resulting from:
- Viruses, malware, or distributed denial-of-service (DDoS) attacks.
- Any adverse effects on your hardware, software, data, or other materials caused by your use of the Website (including downloading any content) or accessing third-party sites linked on the Website.
Nothing in these Terms and Conditions excludes or restricts Our liability for fraudulent misrepresentation, for death or personal injury resulting from negligence, breach of any statutory rights under applicable EU consumer protection laws, including your right to receive goods or services of satisfactory quality, fit for purpose, and as described, or for any other forms of liability which cannot be excluded or restricted by law.
11. User Behavior and Prohibited Activities
At BuySpot, we strive to create a secure, fair, and respectful environment for all users. By using our platform, you agree to adhere to the following rules of conduct. The following activities are strictly prohibited and may result in account suspension, termination, or legal action:
Prohibited Activities
1. Circumvention of Security
- Attempting to bypass or disable security measures, firewalls, or any systems designed to protect our platform and services.
- Unauthorized access to, or tampering with, BuySpot’s servers, databases, or accounts.
2. Use of Bots, Automation, or Scraping
- Employing bots, automation tools, or any software designed to interact with the platform in unauthorized ways (e.g., placing orders, participating in promotions, or extracting data).
- Scraping or harvesting data from the platform for any purpose without prior written consent.
3. Misuse of Intellectual Property
- Copying, reproducing, distributing, or otherwise misusing BuySpot’s intellectual property, including trademarks, logos, or proprietary content, without explicit permission.
- Using BuySpot’s content or branding in a manner that could mislead or confuse customers.
4. Fraudulent Account Creation or Impersonation
- Creating fake accounts, using false information, or impersonating another individual, business, or entity to deceive or harm others.
- Attempting to use someone else’s account without their permission.
5. Fraudulent or Deceptive Activities
- Engaging in any form of fraud, including submitting false refund claims, chargeback fraud, or attempting to exploit platform policies.
6. Disruptive or Harmful Behavior
- Uploading or transmitting malicious code, viruses, or any software that may damage or disrupt the platform or its users.
- Interfering with the platform’s functionality, including overloading servers, launching denial-of-service (DoS) attacks, or similar activities.
Consequences of Violating These Rules
Violations of these prohibited activities may result in:
- Immediate suspension or permanent termination of your account.
- Legal action, including claims for damages resulting from your actions.
- Notification to law enforcement or other appropriate authorities if required.
If you encounter behavior that violates these rules, please report it to us at info@buyspot.org. Our team will review the matter promptly and take appropriate action.
12. How We Use Your Personal Information (Data Protection)
We will only use Your personal information as set out in Our Privacy Policy, available from buyspot.org/privacy-policy/
13. Updates to this Terms and Conditions
We may occasionally update these Terms and Conditions, and We will notify You of any significant changes by posting the new Terms and Conditions on this page. The date at the top of the Terms and Conditions will be updated to reflect the date of the most recent changes.
We encourage You to review these Terms and Conditions periodically to stay informed about how We are protecting the personal data Ee collect from you. The latest version of the policy will always be available on this page.
14. Contacting Us
If You have any questions or concerns about these Terms and Conditions, or if You want to make a complaint, You can contact Us by email at info@buyspot.org or by visiting Our Website at https://buyspot.org/. We will respond to Your inquiries as soon as possible and We will do our best to address Your concerns and resolve any issues You may have.
15. Communication from Us
We may from time to time send You important notices by email, regarding We have Your contact details (if, for example, you have an Account). Such notices shall relate to matters including, but not limited to a) Service and/or Products changes; b) changes to these Terms and Conditions; c) changes to Your Account. We will never send You marketing emails of any kind without Your consent. If You do give such consent, You may opt out at any time.
16. Law and Jurisdication
These Terms and Conditions, and the relationship between You and Us shall be governed by and construed in accordance with law of Estonia.
If You are a consumer, any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Estonia.